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FAQ PDF Print E-mail

1. What is the difference between washing and wetcleaning?

A person that wetcleans must be a trained professional. He or she must have knowledge of textiles, garment construction and trimming. They must also understand dyes and proper testing methods whether a dye is solvent or water soluable. He or she must also have knowledge of temperature, acids, alkalis and water and their effect on garments. Wetcleaning doen't neccessarily remove stains. Knowledge of stain removal, chemicals and precautions is a must. Having an understanding of the many types of bleaches and their use in order to keep garments bright. Before you damage a precious garment, trying to save money, consider  whether the risk is worth it. Davenport Cleaners has the proper equipment and professionals to do the job right. We wetclean a wide assortment of delicate garments daily.

2. Why do spots sometimes show up after drycleaning that weren't visible before?

One of the drycleaners worst enemies are "invisible stains" like spray from a grapefruit or apple, hair spray or perfume. It is normally these stains that a consumer sees on their freshly cleaned garment and exclaim "That wasn't there when I gave it to you". What has happened is that these types of stains are not visible until the heat associated with the drying cycle or pressing made the stains visible. Drycleaning in and of itself will not remove these and depending on the material some can be removed after showing up with only the most expert of technicians. Some may never be removed. If you know of any such invisible stains, please point them out so that we may prespot the stain before drycleaning.

3. Why do some dyes change color?

When exposed to solutions containing alcohol some dyes bleed or change color. Hair sprays, deodorants and perfumes must be allowed to dry before dressing. Remove spills (blot don't rub) from alcoholic beverages as soon as possible. Some dyes especially blus and greens on silk, are sensitive to alkalis. Many facial soaps,  shampoos, detergents, and even toothpastes are alkaline enough to cause color loss or change. Many times these changes will not show until after the drycleaning process is complete. Many bright colors used on these fabrics can fade from exposure to sunlight and artifial light. Store garments in closets away from any lights or windows.

4. What solvent is used at Davenport Cleaners and Why?

At Davenport Cleaners we use a synthetic solvent called perchloroethylene, commonly called perc. Perc has been proven to be the most effective soil removing solvent available today. Approximately 85% of drycleaners nationwide currently use perc as their solvent of choice.  We continuously purify and recycle our solvent to ensure that no perc is released into the environment. We also maintain our equipment to the highest standards so that we promise our customers fresh, odor-free garments. At Davenport Cleaners, we take our environmental responsibilty seriously. After all, we have a big name to live up to.

5. To Dryclean or Launder - What does the care label mean?

Federal laws require that all clothing manufacturers provide proper cleaning instructions attached by a care label. These labels are supposed to provide information about the fabric from which the garment is made and special care instructions on how to clean it. The professionals at Davenport Cleaners can easily determine the proper care and methods for all garments ... whether old or new. An example of this might be a beaded sweater labeled "Dry Clean Exclusive of Ornamentation". To follow the label would require removing all the beadwork prior to cleaning and re-attaching beadwork after cleaning. This would be  an expensive process. However the professionals at Davenport Cleaners may provide a better solution such as wetcleaning.

6. What is Spot Cleaning?

Some labels state "Spot Clean Only". Spot cleaning a garment is basically what the title implies. A garment is hand cleaned only in the areas where spots are noticable. Spot cleaning is performed when portions of the garment are not capable of withstanding normal cleaning methods. Some of todays fashions include various trims that are unserviceable whether drycleaned or wetcleaned. We are capable of performing Spot Only if neccessary.

7. What causes buttons to break on laundered shirts?

Many buttons today are constructed of materials that cannot handle the heat involved in professional shirt pressing. Buttons do break - we strive to find each and every one before it returns to you.

8. I had my feather pillows cleaned, they came back with new covers. Why?

When pillows are cleaned, the feathers are removed, sanitized and returned in a new, clean tick (cover). Many times, additional feathers are added to fluff and add thickness to pillows.

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Copyright © Davenport Cleaners :: Site Updated Monday, 26 June 2017
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